Privacy Policy

1. Introduction

Stream House ("Company", "we", "us", or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your information when you use our platform at streamhouse.co ("Service").

2. Data Controller

The data controller responsible for your personal data is Stream House, based in Istanbul, Turkey. For any privacy-related inquiries, please contact us at privacy@streamhouse.co

3. Information We Collect

3.1 Information You Provide

• Account information: Name, email address, and password when you register.
• Profile data: Any additional information you add to your profile.
• Media content: Videos, audio files, thumbnails, and other media you upload.
• Payment information: Billing details processed through our third-party payment providers.

3.2 Information Collected Automatically

• Usage data: Pages visited, features used, stream activity, and interaction patterns.
• Device information: Browser type, operating system, IP address, and device identifiers.
• Cookies: Session cookies for authentication and essential functionality.

3.3 Third-Party Data

• YouTube/Google: When you connect your YouTube account, we receive your channel information and OAuth tokens to manage streams on your behalf.

4. How We Use Your Information

We use your data for the following purposes:

• To provide, maintain, and improve the Service.
• To create and manage your account.
• To process streams and manage your media library.
• To process payments and manage subscriptions.
• To communicate with you about your account, updates, and support.
• To monitor and analyze usage trends and improve user experience.
• To detect, prevent, and address fraud, abuse, and technical issues.
• To comply with legal obligations.

5. Legal Basis for Processing (KVKK & GDPR)

We process your personal data based on the following legal grounds:

• Contract performance: Processing necessary to provide the Service you signed up for.
• Legitimate interest: To improve the Service, prevent fraud, and ensure security.
• Consent: For optional data processing such as marketing communications.
• Legal obligation: To comply with applicable laws including Turkey's Personal Data Protection Law (KVKK, Law No. 6698) and the EU General Data Protection Regulation (GDPR) where applicable.

6. Data Sharing & Disclosure

We do not sell your personal data. We may share your information with:

• Service providers: Cloud hosting, payment processing, and analytics providers who process data on our behalf under strict agreements.
• YouTube/Google: Your stream content and channel interactions as authorized by you.
• Legal authorities: When required by law, court order, or to protect our rights.

7. Data Storage & Security

• Your data is stored on secure servers with encryption at rest and in transit.
• Media files are stored in our secure object storage infrastructure.
• Passwords are hashed using industry-standard algorithms (bcrypt).
• We implement access controls, audit logging, and regular security reviews.
• Data may be stored and processed in data centers located within and outside of Turkey.

8. Data Retention

• Account data is retained for as long as your account is active.
• Upon account deletion, your personal data and media files are deleted within 30 days.
• Anonymized usage data may be retained for analytics purposes.
• Billing records are retained as required by Turkish tax legislation (up to 10 years).

9. Your Rights

Under KVKK and applicable data protection laws, you have the right to:

• Access your personal data and obtain a copy.
• Rectify inaccurate or incomplete data.
• Request deletion of your data ("right to be forgotten").
• Object to or restrict processing of your data.
• Data portability — receive your data in a structured, machine-readable format.
• Withdraw consent at any time (without affecting lawfulness of prior processing).
• Lodge a complaint with the Turkish Personal Data Protection Authority (KVKK Board) or relevant supervisory authority.

To exercise any of these rights, please contact us at privacy@streamhouse.co

10. Cookies

We use essential cookies for authentication and session management. These are strictly necessary for the Service to function. We do not use third-party tracking or advertising cookies.

11. International Data Transfers

Your data may be transferred to and processed in countries outside of Turkey. In such cases, we ensure appropriate safeguards are in place, including standard contractual clauses or other mechanisms recognized under KVKK and GDPR.

12. Children's Privacy

The Service is not intended for users under 18 years of age. We do not knowingly collect personal data from children. If we learn that we have collected data from a minor, we will take steps to delete it promptly.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or a prominent notice on the Service. The "Last updated" date at the top reflects the most recent revision.

14. Contact

For any questions or concerns regarding this Privacy Policy or your personal data, contact us at: