FAQQuestions, answered
Still unsure about something? Reach out and we'll get back to you fast.
01
- What's the difference between a subscription and pay-as-you-go credits?
- A subscription gives you a fixed monthly price with your tier's features and limits — best for creators streaming 24/7. Pay-as-you-go has no monthly fee: you load credits and pay per streaming hour, and credits never expire. You can start with credits and switch to a subscription anytime.
02
- What is the Ultimate plan?
- Ultimate is our custom tier for high-volume streamers. Sign in to your dashboard, choose how many active streams you need, and get pricing tailored to your setup.
03
- Can I switch plans later?
- Yes. Upgrade or downgrade anytime from your dashboard. Changes take effect immediately through our Polar billing portal.
04
- What happens if I cancel my subscription?
- You keep access to your paid plan until the end of the current billing period. After that, your account automatically reverts to the Free plan.
05
- Are the discounted prices permanent?
- The discounted prices for Growth and Pro are our standard launch prices and stay at the displayed rate for as long as your subscription is active.
06
- What payment methods do you accept?
- All major credit and debit cards. Payments are securely processed through our billing partners Polar.sh and Stripe.
07
- Are prices inclusive of VAT?
- Yes. All displayed prices already include VAT — the amount you see is the amount you pay.
08
- How do I cancel my subscription?
- You can cancel anytime from the Billing portal in your dashboard — no calls, no emails, no questions asked. You'll keep access to your paid features until the end of the current billing period.
09
- Why do the recordings of my 24/7 stream disappear on YouTube?
- YouTube does not reliably archive a single broadcast that runs longer than about 12 hours — a stream that has been live for days can end up with no recording at all. On plans with 24/7 streaming, StreamHouse saves that recording for you: you pick a moment between 1 and 11 hours in, and at that point we close the YouTube broadcast — keeping those hours as a finished video, unlisted by default — and carry your stream straight on into a new one. Your playback is never interrupted and the playlist never restarts; only the YouTube broadcast changes. It happens once per stream, so you get one recording you can rely on rather than a channel full of fragments. You switch it on per stream when you create or edit it.